Payment Terms & Conditions

Hotel Bedrooms: Non Arrival Fee or Late Cancellation Fee

If you have not cancelled your reservation within the required cancellation window, your credit card will be subject to a charge of the first night’s accommodation for each room booked plus any other pre-booked services you have reserved. (dinner, champagne in the room, etc.). Please refer to your confirmation email for the cancellation notice period.

Hotel Bedrooms: Advance Purchase & Prepaid Rates

For all Advance Purchase and Prepaid Rate reservations, the room rate for the full duration of the stay and any pre-booked amenities (e.g. champagne on arrival, meals, upgrades, etc.) is charged in full at time of reservation. If you cancel for any reason, modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.


Full prepayment is required in advance of your stay and any pre-booked amenities (meals, champagne on arrival, etc.).

Hotel Bedrooms: Leisure Group Bookings

For group reservations of 5 rooms of more, a deposit of 25% is required at the time of booking, with the balance payable on arrival. Cancellations are permitted up to 7 days prior to arrival, after this time the balance paid is non-refundable.


This is a request for payment of a voucher you have purchased. Vouchers will not be issued until payment is received in full.